MojoDojo Privacy Policy
Effective date: 13/07/2026
Last updated: 13/07/2026
Business name: MojoDojoHQ Pty Ltd
Contact: team@mojodojomusicapp.com.au
1. About this Privacy Policy
This Privacy Policy explains how MojoDojoHQ Pty Ltd collects, holds, uses, discloses and protects personal information through the MojoDojo website, web app, student app, mobile app when released, and related services.
MojoDojo is a music teaching management platform for teachers, students and parents. The platform may be used to manage student information, scheduling, lesson notes, practice tracking, reminders, progress information, learning materials, communications and related music education activities.
Because MojoDojo may be used by children and young people, we take student privacy seriously.
2. Who this policy applies to
This policy applies to:
- Teachers;
- Students;
- Parents and guardians;
- Music studios;
- Trial users;
- Website visitors;
- App users;
- People who contact us; and
- Any other person whose personal information is handled through MojoDojo.
3. What personal information we collect
The personal information we collect depends on how MojoDojo is used.
We may collect the following types of information.
Teacher and studio information
- Name;
- Email address;
- Phone number;
- Business or studio name;
- Login and account details;
- Subscription and billing information;
- Teaching schedule;
- Student lists;
- Lesson notes and teaching content;
- Enquiry form responses;
- Support requests; and
- Communications with MojoDojo.
Student information
- Name;
- Age or date of birth where required for age-appropriate use;
- Parent or guardian details where relevant;
- Lesson schedule;
- Attendance information;
- Practice goals and practice records;
- Lesson notes;
- Progress information;
- Music learning materials;
- Uploaded files, videos, audio, PDFs or images where used;
- Messages or communication records within the platform; and
- Technical and usage information.
Parent and guardian information
- Name;
- Email address;
- Phone number;
- Relationship to student;
- Consent records;
- Communication preferences;
- Support requests; and
- Messages or communications relating to a student.
Technical and usage information
- IP address;
- Device type;
- Browser type;
- Operating system;
- App or web usage information;
- Login history;
- Security logs;
- Cookies or similar technologies; and
- Error reports and diagnostic data.
Payment information
Payments may be processed by third-party payment providers or app stores. MojoDojo may receive limited payment-related information, such as subscription status, transaction reference, plan type and billing history. We do not intend to store full credit card details unless this is expressly stated and securely managed through an authorised provider.
4. Sensitive information
MojoDojo is not designed to collect sensitive information unless it is genuinely necessary for the music education service or is voluntarily provided by a user.
Sensitive information may include health, disability, learning adjustment, cultural, biometric, voice, image or other information that may require extra protection.
Users should not enter sensitive information into MojoDojo unless it is necessary, appropriate, lawful and consented to.
If a teacher enters sensitive information about a student, the teacher is responsible for ensuring they have appropriate consent and a lawful basis to do so.
5. Children and young people
MojoDojo may handle personal information about children and young people.
We aim to collect only information reasonably needed to provide music education management services.
Where a student is under 18, a teacher, parent or guardian may provide student information to MojoDojo.
Where required, MojoDojo may seek parent or guardian consent before enabling certain student features, including communication tools, student app access, uploads, recordings, notifications or practice tracking.
Parents and guardians may contact us to request access to, correction of, or deletion of their child's personal information, subject to legal, safety, account administration and technical requirements.
6. How we collect personal information
We may collect personal information when:
- a user creates an account;
- a teacher adds a student;
- a parent or guardian provides consent;
- a user subscribes or purchases a plan;
- a user enters lesson, schedule, practice or progress information;
- a user uploads files or learning materials;
- users communicate through MojoDojo;
- a user submits an enquiry form;
- a user contacts support;
- a user visits our website or uses the app;
- a payment provider or app store confirms subscription information; or
- we need to investigate security, safety, billing or technical issues.
7. Why we collect and use personal information
We collect and use personal information to:
- provide and operate MojoDojo;
- create and manage user accounts;
- manage music lessons, students and schedules;
- support practice tracking and progress monitoring;
- send lesson reminders and notifications;
- enable appropriate communication between teachers, students and parents;
- store and share learning materials;
- process subscriptions and payments;
- provide support and respond to enquiries;
- improve platform functionality and user experience;
- maintain safety, security and platform integrity;
- detect, investigate and prevent misuse, fraud or unauthorised access;
- comply with legal obligations; and
- manage complaints, disputes or incidents.
8. Use of student information
Student information must only be used for music education, scheduling, communication, practice, progress tracking, safety, support and related platform purposes.
MojoDojo does not intend to use student personal information for unrelated advertising, behavioural advertising, sale of data or commercial profiling.
Teachers must not export, use or disclose student information from MojoDojo for unrelated purposes.
9. Communications and safety
MojoDojo may include messaging or communication tools.
Communications may be stored and may be reviewed where reasonably necessary to:
- provide the service;
- investigate a complaint;
- respond to a safety concern;
- protect a child or user;
- detect misuse;
- comply with law; and
- maintain platform security.
Users should not assume that platform communications are private from safety, security or compliance review.
10. Recordings, images, video and audio
MojoDojo may allow users to upload videos, audio, images, PDFs and other learning materials.
Where recordings, images or videos involve a student, particularly a child, users must ensure appropriate consent has been obtained before uploading or sharing.
MojoDojo may remove or restrict access to recordings, images or files where there is a safety, privacy, copyright, legal or platform concern.
11. Artificial intelligence and auto-generated features
MojoDojo may include automated or AI-assisted features, such as auto-generated lesson summaries, teaching explanations or similar tools.
Where automated tools are used, MojoDojo may process lesson notes, teaching content, practice information or other user-provided content to generate outputs.
Users should review automated outputs before relying on them.
Teachers remain responsible for professional judgement, lesson content, student communication and the accuracy of information shared with students or parents.
MojoDojo will not use student information to train external AI models unless this is clearly disclosed and legally permitted.
12. Disclosure of personal information
MojoDojo may disclose personal information to:
- teachers, where information relates to their students or studio;
- parents or guardians, where information relates to their child;
- students, where information relates to their own learning;
- authorised studio administrators;
- payment processors;
- app stores;
- hosting, cloud, security, email, SMS, analytics, support or software providers;
- professional advisers;
- insurers;
- regulators, law enforcement, courts or authorities where required or permitted by law; and
- other parties with consent or where reasonably necessary to provide the service.
MojoDojo will not sell student personal information.
13. Overseas disclosure
MojoDojo is operated from Australia.
Some third-party service providers, hosting providers, payment providers, app stores, analytics tools, support tools, communication tools or technical infrastructure may be located outside Australia or may store or access information from outside Australia.
Where personal information is disclosed overseas, MojoDojo will take reasonable steps to ensure appropriate privacy and security protections are in place.
14. Security
MojoDojo will take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Security measures may include access controls, account authentication, encryption in transit, secure hosting, backups, logging, monitoring, staff access restrictions and incident response procedures.
No online platform can guarantee complete security.
Users must keep login details secure and notify MojoDojo promptly if they suspect unauthorised account access.
15. Data retention
MojoDojo will keep personal information for as long as reasonably needed to provide the service, manage accounts, comply with legal obligations, resolve disputes, maintain security, support child safety, maintain financial records or operate the platform.
When personal information is no longer reasonably needed, MojoDojo will take reasonable steps to delete or de-identify it, unless required or permitted to retain it by law.
Retention periods may vary depending on the type of information and the purpose for which it is held. In general:
- Account and subscription records: kept while active and for a reasonable period afterwards for legal, tax, accounting and dispute purposes;
- Student learning records: kept while the student account or teacher account is active and then for a limited period unless deletion is requested or retention is required;
- Practice recordings and uploaded media: kept for as long as required by the relevant teacher, student, parent or account settings, then deleted or de-identified when no longer needed;
- Support records: kept for a reasonable period for service, quality and dispute management; and
- Security logs: kept for a limited period for security, troubleshooting and audit purposes.
16. Access and correction
You may request access to personal information MojoDojo holds about you.
You may also request correction if information is inaccurate, out of date, incomplete, irrelevant or misleading.
Parents and guardians may request access to or correction of personal information about their child, subject to identity verification, safety, legal and account administration considerations.
17. Deletion requests
You may request deletion of personal information.
MojoDojo will respond within a reasonable time and will delete or de-identify information where appropriate.
Some information may need to be retained for legal, accounting, security, child safety, dispute, backup or legitimate business purposes.
If deletion of student information is requested, MojoDojo may need to coordinate with the relevant teacher, parent or guardian.
18. Marketing
MojoDojo may send marketing communications to teachers, studios or adult users where permitted by law.
Users can unsubscribe from marketing communications at any time.
MojoDojo will not send marketing directly to children unless legally permitted, appropriate and consented to.
Service messages, safety notices, billing notices and account notifications may still be sent even if a user unsubscribes from marketing.
19. Cookies and analytics
MojoDojo may use cookies, pixels, analytics tools or similar technologies to operate the website and platform, understand usage, improve services, maintain security and support marketing to adult users.
Where required, users may be given cookie choices or additional information.
20. Data breaches
If MojoDojo becomes aware of a suspected data breach, we will take steps to contain, assess and respond to the incident.
If a breach is likely to result in serious harm, MojoDojo will notify affected individuals and the Office of the Australian Information Commissioner where required.
Where children are affected, MojoDojo will take particular care in communication with parents, guardians and relevant users.
21. International users
If you access MojoDojo from outside Australia, your information may be handled in Australia and other locations where our service providers operate.
Depending on your country, you may have additional privacy rights. MojoDojo will consider such requests in accordance with applicable law.
If MojoDojo actively markets to users in the European Union, United Kingdom, United States, Canada, New Zealand or other jurisdictions, additional privacy terms may be required.
For example, if MojoDojo knowingly collects personal information from children under 13 in the United States, specific child privacy obligations may apply.
22. Complaints
If you have a privacy concern or complaint, contact us first so we can try to resolve it.
Email: team@mojodojomusicapp.com.au
Please include your name, contact details and details of the issue.
We will respond within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
23. Changes to this Privacy Policy
MojoDojo may update this Privacy Policy from time to time.
If changes are material, we will take reasonable steps to notify users.
Continued use of MojoDojo after the updated policy takes effect means you acknowledge the updated policy.
24. Contact
MojoDojoHQ Pty Ltd
Email: team@mojodojomusicapp.com.au